In this two-day workshop, participants learn to organize data, write outlines, write various types of business-related correspondence, and respond to letters, memos, and electronic correspondence, both formal and informal. Participants target their writing to a specific purpose and audience and learn to apply a clear and concise business writing style, and to use appropriate technological tools for their work.

In this two-day workshop, participants learn to organize data, write outlines, and write various types of business reports, both formal and informal. Participants target their report writing to a specific purpose and audience and learn to apply a clear and concise business writing style, and to use appropriate technological tools for their work.

In this two-day workshop, participants learn how to assess their communication styles and how to affirm and understand different personalities and preferences. The course increases interpersonal effectiveness through demonstrating the impacts of different communication styles.

 

The Conflict Management workshop is designed as a two-day training activity. Participants explore the nature of conflict as well as its causes and driving forces. Through gaining a better understanding of the roots of conflicts, the participants are taught to identify sources of conflict in their lives and identify the behavioral forces that drive conflict. The course focuses on exploring various styles and strategies to manage conflict constructively.

 

Effective problem solving and decision making are critical to the success of an organization. In this two-day workshop, participants will master how to define their problems, to understand their root causes, and how best to implement solutions. Participants will learn to apply various models and techniques to enhance the creativity of their teams in solving problems and implementing decisions. Participants will also have the opportunity to develop a concrete action plan for achieving their goals.

 

The Serve your Customer with Quality workshop is designed as a two-day training activity in which participants learn the basics of quality customer service. Participants learn how to make the right first impression, how to retain customers through studying international case studies, and how to serve their clients at a global standard.

 

This two-day workshop concentrates on the key issues involved with being proactive and creative as a manager in a modern office environment. The course focuses on prioritizing, delegating and communicating with individuals and in teams.Modern executive assistants must be much more than a traditional secretary; they must be proactive, creative, and organized, adapting their skills and priorities to a rapidly changing office environment. The Basics of Office Management workshop will provide participants with the skills they need to succeed in the modern workplace.

 

This two-day workshop helps participants enhance their interviewing skills by learning to better determine job requirements, set objective selection criteria, and effectively design the interview process. By assessing and improving their interviewing style, participants will be better-equipped to make more efficient hiring decisions. Among the topics covered are interviews as a selection tool, developing structured interviews, interviewing procedures, and making the hiring decisions.

 

People Management is a two-day workshop designed to provide participants with effective techniques of people management which are directly applicable to the workplace. Participants will learn how to channel the energy and motivation of individuals within their teams. The workshop will also provide them with a range of proven techniques that will help them to effectively manage the interactions they have with people in and around their organizations.

 

This two-day workshop introduces non-financial managers to the use of basic financial information in making better short-term or long-term decisions in managing their business. Managers will be taught to analyze financial information, particularly the balance sheet, profit and loss account, and cash flow statement. As a result, participants will be better able to manage their businesses’ revenues, costs, profits and cash. Participants will also be able to use their new financial knowledge to make more effective business decisions.

 

Creating a workforce that is motivated requires an understanding of what creates job satisfaction for employees. This two-day workshop will provide that understanding, which, along with attention to building relationships with employees, will position the manager to be highly effective in retaining the most valuable resource in the organization: the employee. Relationship building through effective coaching, counseling, and mentoring dramatically improves workplace performance and attitude for both the employee and the manager alike.

 

 

 

 

 

 

 

 

 

In this three-day workshop, participants will learn to manage projects more efficiently, ensuring that quality projects are delivered on time and within budget. Participants will identify their strengths and weaknesses as project managers; learn to identify and select the relevant management approach for various types of projects; and gain skills in framing, planning, implementing, and evaluating their projects. Participants will also be trained to use the Microsoft Project software to help them manage all project phases.