Customer Service
In today’s competitive market, companies are being distinguished by the customer service quality they provide. Today more than ever before, customer service has become crucial to all businesses’ survival and growth. Through our workshop, you will learn effective strategies that will help you develop your skills and understanding of customer service in order to contribute to your company’s growth.

 

 
 

 

After completing the Customer Service workshop, you will be able to:

  • Understand the business cycle and the basics of customer service,
  • Explore the impacts of customer service quality on an organization,
  • Identify the constituents of customer satisfaction,
  • Apply strategies to ensure customer satisfaction is attained, and
  • Handle customer responses through effective listening, reacting, and communicating.  

 Trainer Profile

  • Enjoys a wealth of practical experience and know-how having spent more than 20 years in managerial positions in diverse fields in diverse fields (such as marketing, advertising, sales, operations, quality management, and HR) and industries (FMCG, Logistics, Food and Fashion Retail, insurance, and investment management)
  • Currently the Group HR Director at a renowned investment management company
  • Has strategically planned, developed and executed initiatives that have had a positive effect not only on the business bottom lines but also on the staff she led and worked with.

Testimonials about other AMIDEAST workshops with this trainer

“The trainer showed a lot of experience and professionalism in the subject and was able to give the right examples at the right time.” - Amal Tarabay Zebian - Healthy Divesity in Lebanon
 
"The workshop is amazingly interactive, and the trainer offered creative solutions from her personal experience.” - Nancy Abdo - Change Coach at Stay Positive in Lebanon   
 
 For questions or inquiries, contact Raya Kalash at rkalash@amideast.org 

 

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