Testing Senior Specialist - CBT

Position Summary

The Senior Testing Specialist - CBT is responsible for the successful operation at the PROMETRIC/AMIDEAST/Cairo centers functions, identifying means to improve operational efficiency. The Program Senior Specialist also plays a role in customer service and public relations in his/her responsibility for improving positive public awareness of AMIDEAST’s services in the community through PROMETRIC testing centers. The incubment of this position must be results-oriented  to ensure that tests are delivered successfully in a timely, secure, and professional manner.

 

General Qualifications:

  • Education: Bachelor degree or equivalent
  • Certification: Nothing in particular
  • Experience: 4-6 years
  • Very good reporting skills
  • Very good user of microsoft word, expecially word and excel
  • Bilingual (Arabic and English) – Fluency is required.
  • Keeping high confidentiality to work process due to job nature
  • Self-motivated
  • Solution oriented
  • Hard worker and motivated
  • Excellent communication and organizational skills;
  • Strong interpersonal skills
  • Strong supervisory skills
  • Customer service oriented
  • Detail oriented  - Job requires being careful about details and thorough in completing work tasks
  • Ability to handle multiple task at one time
  • Ability to correspondence with clients
  • Ability to work within a team environment;
  • Ability to work under pressure
  • Able to maintain professional demeanor and appearance.
  • Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Power point.

 

Roles & Responsibilities:

  • Take required security precautions when candidate arrives for testing.
  • Supervise the Permanent and Temporary Testing Center Administrators.
  • Maintains sooth operations in Test Centers and might sometimes act as Test Center Administrator for both CBT and IBT exams in case needed.
  • Check in candidates, escort them into testing area, and instruct examinees on use of computer.
  • Monitor candidates while they are taking their tests.
  • Sign candidates out of testing room when testing is complete, or for breaks.
  • Interview Test Center Administrators as needed
  • Assist the CBT Senior Testing Coordinator in the day to day testing operations
  • Provide security at the testing facility. Ensure all locks and security systems are properly used.  TCA is responsible for holding keys to the testing facility during test administration.
  • Respond to temporary crises and difficult situations; e.g., technical malfunction. Act as representative of AMIDEAST/Prometric and proxy for the testing client.
  • Answer telephone inquiries and provides information about testing to candidates.
  • Develp periodical requested reports for upper management as scheduled.
  • Keep a complete data base of Test Center Administrators as well as their attendance.
  • File irregularity reports for unusual situations and handle follow-up with clients.
  • Schedule proctors on weekly basis during absence coordinators and senior specialist II.
  • Open extra test dates to accommodate testing sessions upon request from Prometric.
  • Communicate regularly with Prometric Channel Support.
  • Work on multiple projects within the testing departmen
  • Perform in projects team-work
  • Research customer issues and concerns and respond where needed
  • Handles all escalated calls in a professional and positive manner
  • Assist and participate in fairs to promote testing products

Physical demands:

  • Standing for long periods of time during Administring Tests
  • Ability to work beyond normal working hours when required due to business needs

Specific Qualifications for the position:

  • Passing PROMETRIC certification exam.
  • Taking PROMETRIC online training course .
  • Taking training on the SWR &UAS PROMETRIC system.

This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary.  AMIDEAST reserves the right to change duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.

 

This position is being posted both internally and externally as of beginning of January 2018. All interested applicants should submit an updated resume and a cover letter via e-mail to HR-egypt@amideast.org